Advice & Information

Whatever you’d like to know, we will try to help or point you in the right direction.
If you are in Brighton and Hove we can meet with you to talk about the advice and information that you are looking for, please contact us for an appointment. Alternatively, if you would prefer or don’t live locally, we can offer advice and information over the phone, by email or via our online chat service.

We respond to hundreds of requests for information every year.  People ask us for information about many different areas, for example: mental health services, GP services, housing and homelessness, welfare rights, LGBTQ rights, support for addictions, counselling services, treatments, mental health law, Trans care pathways, community safety, immigration and asylum, relationship issues and many other things.

You may be unsure about what your query is, we're happy to help with anything connected to mental health & wellbeing.

To contact us

01273 234 839 (you may need to leave a message on our 24-hour confidential answerphone)

Click on the pink online chat bubble when we're online and talk to a volunteer. You can leave a message when the online service is not open by clicking on the black bar in the bottom right hand corner

Asking someone else to refer you by email, phone or online chat

We will aim to get back to you within two working days.

Crisis Support

NHS Direct (24-hr number) 111 or call 999 if you need an ambulance

Samaritans  (24 Hour confidential emotional support)

Free to call number from both landlines and mobiles: 116 123

or email [email protected]

Brighton & Hove based crisis support

A&E at Royal Sussex County Hospital 01273 696 955, Eastern Road, Brighton BN2 5BE)

Mental Health Rapid Response Service 0300 304 0078 (24-hour number): A number to call 7 days a week if you feel at risk to yourself or you are concerned about someone else harming themselves or others due to their mental health.

Emergency Duty Service (evenings and weekends) 01273 295 555: Social Care out of hours service for signposting and emergencies.  Text calls 18000

Samaritans (24 hours) 01273 772 277 or 116 123 (24 hours & free from both landlines and mobiles) or email [email protected]

Shout Sussex (24 hours) text the word SUSSEX to 85258, for a free, confidential, 24/7 service and have a text conversation with a trained volunteer.

Sussex Mental Health Line (24-hour helpline) 0300 5000 101. Text calls: 0300 5000 101. Click here for other support within Sussex

LGBT Police in Brighton & Hove/Sussex 101 ext 550 427

Brighton & Hove LGBT Switchboard (01273 204 050) They offer information & emotional support

Other useful sources of support / helplines

London LGBT Switchboard (10am to 11pm) 0300 330 0630

Saneline (4:30pm-10:30pm) 07984 967 708

HOPElineUK (for under 35s or those concerned, Mon-Fri 10am-5pm, 7-10pm, w/ends 2-5pm) Tel 0800 068 4141, text 07860 039 967 email [email protected]

SOBS (Survivors of Bereavement by Suicide)  (9:00-21:00) 01273 709 060

Supportline (opening hours vary) 01708 765 200

Rethink (9:30-4:30, Mon-Fri) 0300 5000 927

Mindline Trans+ (Mon and Fri 8pm-midnight) 0300 330 5468

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